Important information

Terms & Conditions

Last updated: 10 July 2026These Terms & Conditions apply to website design, hosting, and support services provided by Scalora to its clients.1. About these terms
These terms set out the agreement between Scalora and the client for the supply of monthly website design and support services. By purchasing a Scalora package, the client agrees to these terms.2. Services
Scalora provides professional website design services for small businesses on a monthly retainer basis. Depending on the client’s package, the monthly fee may include website design, build, hosting, routine support, and a monthly allowance for reasonable content edits.Scalora aims to launch most websites within 5–7 working days once all required content, branding, and access details have been received from the client. This timeframe is an estimate, not a guarantee, and may vary depending on responsiveness, project complexity, and feedback turnaround.3. Client responsibilities
The client is responsible for supplying all content, images, branding assets, business details, and any required approvals in a timely manner. The client must ensure that all materials provided are accurate, lawful, and do not infringe any third-party rights.Any delays in providing content, approvals, or required access may delay the start date, launch date, or update work.4. Fees and payment
Scalora services are provided on a monthly subscription basis with no setup fee unless otherwise agreed in writing. The client must pay the agreed monthly fee in advance using the payment method provided at checkout or by invoice.If payment is late or fails, Scalora may pause work, support, hosting-related services, or website access until payment is brought up to date. Scalora may also charge any reasonable costs incurred in recovering overdue amounts where permitted by law.5. Monthly edit allowance
Monthly packages include a limited allowance for reasonable content edits to an existing website structure.The standard monthly edit allowances are:Starter: up to 30 minutes of reasonable edits per month.Growth: up to 60 minutes of reasonable edits per month.Time is assessed by Scalora in good faith based on the actual time required to complete the requested changes.Unused edit time does not roll over into future months unless Scalora agrees otherwise in writing.6. What counts as a reasonable edit
Reasonable edits are small changes made to the existing website without materially changing its structure, design direction, or scope.Examples of reasonable edits may include:updating text;replacing images supplied by the client;changing contact details, opening hours, service descriptions, links, testimonials, or calls to action;minor layout adjustments within existing sections; andreordering or refining existing on-page content.Examples of work that is not included within the monthly edit allowance include:adding new pages or creating substantial new sections;full redesigns or major visual changes;copywriting from scratch;branding or logo work;custom integrations or new features;complex technical troubleshooting not caused by Scalora;SEO campaigns or wider marketing services; andrepeated or excessive revision cycles beyond the monthly allowance.Where requested work falls outside the included allowance or scope, Scalora may decline the request or provide a separate quote before proceeding.7. Support boundaries
Scalora provides routine support related to the website service included in the client’s package. The service is intended to provide simple monthly website support for an actively maintained website, not unlimited development time.Scalora reserves the right to determine, acting reasonably and in good faith, whether a request falls within normal support and edit scope.8. Cancellation
Either party may cancel the monthly service by giving at least one full month’s written notice.Monthly payments remain payable during the notice period. During that period, Scalora will continue to provide the service in line with the client’s package unless otherwise agreed.If the client cancels, the service will end at the end of the notice period. If hosting or other recurring services are included in the package, those services may also end when the agreement ends unless a separate arrangement is made.9. Suspension and termination
Scalora may suspend or terminate services immediately where the client:fails to pay on time;uses the website for unlawful, misleading, harmful, or abusive purposes;provides materials that infringe third-party rights; orseriously or repeatedly breaches these terms.Where appropriate, Scalora will try to give notice and a reasonable opportunity to resolve the issue before termination.10. Content and intellectual property
The client retains responsibility for all content, images, logos, and materials they supply. The client confirms that they have the right to use all materials provided to Scalora.Unless otherwise agreed in writing, Scalora retains ownership of its working files, internal processes, systems, reusable design components, and any pre-existing intellectual property used to deliver the service.The client receives the right to use the completed website and its final delivered content for their business while the monthly service remains active and paid for. If the agreement ends, any ongoing right to hosting, platform access, editable source files, or transfer of the website to another provider will depend on the package purchased and any separate written agreement.11. Third-party services
Scalora may use third-party providers, platforms, fonts, plugins, hosting services, analytics tools, payment providers, and communication tools to deliver the service. Scalora is not responsible for outages, changes, restrictions, or failures caused by third-party services outside its reasonable control.Where third-party costs or subscriptions are not explicitly included in the client’s package, the client remains responsible for those costs.12. No performance guarantees
Scalora will use reasonable care and skill in providing the services. However, Scalora does not guarantee specific business outcomes, including search rankings, leads, sales, conversions, or enquiry volume.Website performance may be affected by factors outside Scalora’s control, including the client’s offer, pricing, market conditions, ad performance, competition, and the quality of supplied content.13. Liability
Nothing in these terms limits or excludes liability that cannot legally be limited or excluded under applicable law.To the fullest extent permitted by law, Scalora will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of data, or loss arising from delays caused by the client or third-party services.Scalora’s total liability in relation to the services will be limited to the amount paid by the client for the relevant service in the 3 months preceding the event giving rise to the claim.14. Changes to services or terms
Scalora may update its services, pricing, or these terms from time to time. Where a change materially affects an existing client, reasonable notice will be given.15. Governing law
These terms are governed by the laws of England and Wales. Any dispute arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law requires otherwise.16. Contact
For service questions or notices relating to these terms, clients should contact Scalora using the business contact details published on the website.

Privacy Policy

Last updated: 10 July 2026This Privacy Policy explains how Scalora collects, uses, stores, and protects personal data when someone visits the Scalora website, gets in touch, or becomes a client.1. Who this policy applies to
This policy applies to personal data collected through the Scalora website, contact forms, email, WhatsApp, payments, and other direct communications connected with Scalora services.2. Who is responsible for your data
Scalora is the controller of the personal data covered by this policy.If you have any questions about this policy or want to exercise your data rights, you can contact Scalora using the contact details published on the website.3. What data may be collected
Depending on how you interact with Scalora, personal data collected may include:your name;business name;email address;phone number;website address;the content of your enquiry or messages;project information, branding assets, and business information you choose to provide;billing and transaction information;technical information such as IP address, browser type, device information, referral source, and pages visited; andinformation related to cookie preferences, analytics, or ad tracking where these tools are used.Scalora does not intentionally collect special category personal data unless it is provided voluntarily and is genuinely necessary for the service.4. How personal data is collected
Personal data may be collected when you:fill in a contact form;contact Scalora by email or WhatsApp;purchase a service or make a payment;request information, support, or updates;browse the website; orinteract with cookies, analytics, or advertising tools where enabled.5. How your data is used
Scalora may use personal data to:respond to enquiries;provide quotes and services;design, build, host, manage, and support client websites;process payments and maintain billing records;communicate about projects, updates, and support requests;improve the website, services, and user experience;monitor the performance and security of the website;keep business records; andcomply with legal and regulatory obligations.Scalora will only use personal data where there is a valid lawful basis to do so.6. Lawful bases for processing
Depending on the circumstances, Scalora may rely on one or more of the following lawful bases:consent, for example where optional cookies, analytics, or ad tracking require consent;contract, where processing is necessary to provide requested services or take steps before entering into a contract;legal obligation, where processing is necessary to comply with applicable law; andlegitimate interests, where processing is necessary for the ordinary operation, protection, improvement, and administration of the business, provided those interests are not overridden by your rights.7. Cookies, analytics, and tracking
The Scalora website may use cookies or similar technologies for functionality, analytics, performance measurement, and advertising.Where cookies or similar technologies are strictly necessary for the operation, security, or accessibility of the website, they may be used without asking for consent where the law allows.Where analytics, ad measurement, or other non-essential tracking tools are used, Scalora will aim to request consent before those technologies are activated.Depending on the tools used, the website may process information such as IP address, browser data, device data, referral source, usage behaviour, and pages viewed. This information may be used to understand website performance, improve services, measure campaign effectiveness, and maintain site security.8. Who data may be shared with
Scalora may share personal data with trusted third-party service providers where needed to operate the business and deliver services. These may include:website platforms and hosting providers;domain and infrastructure providers;payment providers such as Stripe;email and communications providers;analytics and advertising platforms;form handling, automation, or CRM tools; andprofessional advisers or legal authorities where required.Scalora only shares data where there is a legitimate business reason, contractual necessity, legal obligation, or valid consent.9. International transfers
Some service providers used by Scalora may process personal data outside the UK. Where that happens, Scalora will take reasonable steps to ensure that appropriate safeguards are in place, such as relying on recognised legal transfer mechanisms or using providers that offer appropriate contractual protections.10. Data retention
Scalora will keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal, accounting, or tax obligations.As a general approach:enquiry data may be kept for a reasonable period in case follow-up is needed;client project and billing records may be kept for as long as necessary for service delivery and business record-keeping;technical and analytics data may be retained in line with the settings of the relevant tools; anddata that is no longer needed will be deleted or securely disposed of where reasonably practicable.11. Data security
Scalora takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.12. Your rights
Depending on your circumstances, you may have the right to:request access to your personal data;request correction of inaccurate or incomplete data;request deletion of your data;request restriction of processing;object to processing based on legitimate interests;withdraw consent where processing is based on consent;request transfer of your data in a portable format where applicable; andcomplain to the Information Commissioner’s Office (ICO).Requests can be made using the contact details published on the Scalora website.13. Third-party websites
The Scalora website may contain links to third-party websites or services. Scalora is not responsible for the privacy practices, content, or security of external websites.14. Children
Scalora services are intended for businesses and adults. The website and services are not directed at children, and Scalora does not knowingly collect personal data from children.15. Changes to this policy
Scalora may update this Privacy Policy from time to time to reflect changes in services, law, or business operations. The latest version will be published on the website with the updated date shown at the top.16. Contact and complaints
For privacy questions, requests, or complaints, contact Scalora using the details published on the website.You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully.